Customer & Team Retention Specialist
About the instructor
Michelle Pascoe lives and breathes her passion for customer service, mystery shopping and team motivation. She is an experienced businesswoman and specialist in every aspect of service operations and processes, and their impact on the customer experience.
In 1994 she founded one of Australia’s most respected training companies, Optimum Operating Procedures and Services Pty Ltd (OOPS). Now a thriving provider of mystery shopping, service benchmarking, surveys and focus groups, competitor audits and staff training and development, Michelle has applied the very tips and techniques that she presents on in achieving her own business success.
As an international Certified Speaking Professional, one of only 80 in Australia, accredited trainer and assessor, Michelle combines her extensive experience and specialist knowledge with an absolute commitment to igniting the potential in each and every individual so they can achieve outstanding results.
Her program participants – from across the registered club industry, hospitality, retail, manufacturing, real estate, automotive, SME and professional services sectors – walk away from her presentations feeling inspired, educated and equipped to deliver outstanding service experiences.
Michelle is the "Retention Specialist" providing unparalleled training and leadership development to ensure a VIP experience.
This course is comprised of 6 Key tools to improve your personal and professional development along with increasing your bottom line.