Frequently Asked Questions

What format are the modules presented in?

There are multiple lessons in each Module, highlighting a specific part in business that includes video lessons, course notes and homework.

Is there a Workbook and Homework? 

There are worksheets to complete in each module that includes questions for each lesson, along with Challenges and Quizzes, Assessments over the duration of the course.

Do we get a Certificate?

Yes, you will receive a Certificate on completion of the all modules in each course. This is not certification training, this is results driven training, as I truly believe in achieving results in your personal and professional development.

Do you have Organisational Membership or Individual Only?

The course is designed for individual personal and professional development. If there are a number of individuals enrolling from one organisation a half or full day workshop will be an additional option to develop a united team and building an Action Plan together.

What is the total length of training or is it ongoing?

The length of each course ranges from 3 weeks to 12 months. There will be the opportunity to continue with other courses on offer as well you will always be part of the Alumni closed group discussion and the opportunity to attend networking and development events.  

There is a private community group for like minded entrepreneurs and senior leaders.  This group is only for those people who have completed one of my courses.

What sets these courses apart from other business courses?

More than just a course it is an ongoing membership site where together we will implement modules and introduce new topics each month.

With over two decades working closely with frontline and leadership teams in the Hospitality Industry I have developed multiple training programs to engage and empower individuals and unite teams. I am very passionate about the Hospitality Industry and through the various services that my company Optimum Operating Procedures & Services (OOPS) we are seen as a leading expert in the industry and this can be attested by clients who have taken me on their journey continuously for many years including our first client who joined us in 1999. However, it’s more than just the organisation it’s the people who I have had the honour and privilege to train, coach and mentor. I will personally be with you on your journey, this is not a course where you are working by yourself. Together we will achieve your goal to be the leader you want to be.

Who are these Courses designed for?

These courses have been designed for those who are wanting to achieve their goals on the leadership journey and take their business to the next level. You could be the business owner (Entrepreneur) or a CEO, I will be there as your coach and mentor, however, you have to put the hard yards in and ask yourself “where do I want to be five years from now”?


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