In the dynamic and ever-evolving landscape of the modern workplace, Michelle stands at the forefront with her groundbreaking presentation, "Talking Turkey - Building Bridges Between Generations." This isn't just another presentation; it's a transformative journey that equips the audience with the wisdom and tools necessary to navigate the complexities of a multigenerational workforce.
In navigating today's fast-moving hospitality industry; ignorance is something you can't afford. Your guests have higher expectations than ever before, so in learning to draw and keep twenty-first century guests you need to know how they see and engage in your venue.
If you are not in the business of listening to them you may not be in business for long.
Firmly committed to positive organisational culture and customer service excellence, Michelle has developed and delivered an effective and intuitive range of customised training programs.
In an environment where the creation of a culture focussed on the pursuit of excellence is central to your operation, it is incumbent to invest in training and development.
Extended DISC
As an accredited Trainer and Assessor in DISC over the past 15 years I have enjoyed imparting the learnings from the Behavioural Profiling Assessments with individuals and teams. Whether it is looking at Leadership, Sales, 360' Feedback or choosing the right Candidate, this is a very important tool that assists organisations in building teams, leadership and a positive organisational culture.
Proud Corporate Partner
This podcast is for those in the Hospitality industry, creating an unforgettable guest experience that will ignite the potential in their team and turn their guests into advocates. It is designed to share and celebrate all the amazing people and opportunities in the hospitality industry.
Interviews with leaders and subject matter experts sharing their experiences, insights, industry trends, and advice for those seeking a career in hospitality.
VENUE IMPROVEMENT JOURNEY
Where Are You Now?
Market Research and Data Gathering
Establishing an understanding of current performance and positioning in the Industry is an important element when pursuing an aspirational journey.
- Customised Mystery Shopping Reports
- Facilitated Workshops - Tiering, Guests, Members, Team
- Online Forums
- Targeted Surveys
- Benchmarking
- Trends Analysis
- Competitor Audits / Positioning Maps
Where Do You Want To Be and How Do You Get There?
Customer Service Excellence
Understanding and pursuit of this capstone quality and its multi dimensional / multi attribute is critical to achieving the organisational vision and personnel development and advancement.
- Understanding the expectation
- Mapping the Journey
- Creating the experience
- Implications for organisational culture and recruitment
- Focussed training and development
- Optimising multi generational customer and team expectations
Team and Personnel Development
Ensuring the team and individual is entrenched in the organisational culture and optimises personal development opportunities is both a responsibility and a gateway to career advancement.
- DISC Behavioural Profiling
- Building a team (not just filling positions)
- Personal values / drivers / aspirations
- Understanding / optimising multi generational dynamics
- "Buddy to Boss" transition
- Beyond the organisation
Free Download
Future-Proofing Your Business
Make the choice to invest in your leadership team and unlock their full potential. With these 10 actionable strategies you will create a sustainable pipeline of future leaders, and build a culture of growth and excellence that will ensure the overall success and longevity of your business.
AS SEEN & HEARD
